Your Agent Won't Re-Weigh? The '请重称并拍视频' Script That Corrected 0.7kg Overcharge

CNFans charged 8.4kg for 7.68kg scale. Message '请重称并拍视频' got re-weigh 7.71kg and $14 credit in 9 hours. Script + video demand.

re-weighweight overchargeagent reweigh script

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CNFans billed

8.40kg

→

Re-weigh scale

7.71kg

-0.69kg = $14

We demanded video weigh — agent sent 12s video on scale. CNFans rule: 'overcharge >0.3kg → credit'.

When to demand re-weigh (costs 0, but you must ask within 24h before 'Ship')

Agent volumetric > actual by >0.5kg (hoodie 3.84kg billed vs 0.85 vacuum) — check volumetric guide.
Photo shows scale 7.1kg but agent invoice 8.4kg (CNFans case).
Two same hoodies 1.4kg → bill 2.8kg is double count domestic.

Script (Chinese exactly — copy to ticket)

您好，订单XXX的计费重量与称重照片不符（照片7.68kg/账单8.4kg）。申请重新称重并拍摄称重视频（带运单号），谢谢。

Translation: Hi, billed weight mismatch scale photo 7.68 vs 8.4. Request re-weigh with video including waybill, thanks.

What each agent did on re-weigh request (Mar 2026)

Agent	Re-weigh time	Video?	Corrected?	Credit
CNFans (8.4 → 7.71)	9h	Yes 12s scale video	Yes -0.69kg	$14 credit (not cash) 48h
Kakobuy (8.1 → 7.70)	14h	Photo only	Yes -0.40kg	¥8 cash back
Joyagoo (7.8 → 7.62)	6h	Yes video + waybill	Yes -0.18kg	$3 back
ACBuy (7.9 → 7.65)	4h	Photo	Yes -0.25kg	Credit

Ask before 'Pay freight' click. After 'Ship', no re-weigh per all TOS (see dispute guide). We set phone alarm 2h after QC approve → check weight photo vs invoice, then ticket.

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Your Agent Won't Re-Weigh? The '请重称并拍视频' Script That Corrected 0.7kg Overcharge

When to demand re-weigh (costs 0, but you must ask within 24h before 'Ship')

Script (Chinese exactly — copy to ticket)

What each agent did on re-weigh request (Mar 2026)

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