Lost Domestic Parcel Before Warehouse: Seller '已发货' but Agent Shows Nothing — Refund Timeline
Taobao shows '已签收' but agent warehouse shows 0 for 72h. Is it lost between seller→agent? Who refunds ¥119 + ¥8? 3 cases tracked.
You paid ¥119 goods + ¥8 domestic. Agent says '未入库' 72h after Taobao '已签收'. This is domestic courier lost, not agent fault.
3 cases we logged Mar 2026 (Taobao→Joyagoo HKG warehouse)
| Order | Taobao status | Agent scan | Wait | Who refunded | Days |
|---|---|---|---|---|---|
| Hoodie ¥89 | 已签收 (CAINIAO signed by warehouse guard) | 入库 12h later | 12h | — (delay, not lost) | 0.5 |
| Dunk ¥119 | 已签收 | 未入库 72h, courier '异常' | 72h → ticket | Seller 100% ¥119 in 5d, agent refund ¥8 24h | 5 |
| Tee ¥59 | 已签收 | 未入库 96h, lost confirmed | 96h → ticket + courier claim | Seller ¥59 + agent ¥8, but 9 days | 9 |
Flowchart: what to do at 24h / 72h
In agent ticket: '包裹72小时未入库，物流显示已签收（单号XXXX），申请查询，谢谢'. Attach Taobao logistics screenshot. Agent contacts courier. Don't contact Taobao seller yet — seller sees 'signed', will say '已收货'.
Agent → courier claim. Seller refunds goods ¥119 (Taobao guarantee) in 5d. Agent refunds ¥8 domestic cash 24h (Joyagoo/Kakobuy). CNFans credit only (see ¥8 matrix).
Tip: Save courier number at pay: Taobao order → 物流. Agent入库 shows same number — mismatch = you pasted wrong agent address. See payment guide for address copy.
ref=kakobuyspreadsheet.mobi. We are not a merchant. Privacy · Terms